Our Services
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At Integrated Office Systems, our aim is complete customer satisfaction- but hey, don't just take our word for it...
Xerox service - Enjoy the difference...
Having chosen the best products on the market, you should expect the best support, and when you take a Xerox service agreement you will enjoy the highest standards of service and support available in this field.
Links
Copiers - Furniture - Supplies - Software & Hardware
Xerox service - Enjoy the difference...- 10/12/2008
Just take a look at the levels of support on offer.......
Welcome Centre / Help line
Using the latest technology the Welcome Centre provides a single point of contact for all service enquiries. Our professional and highly trained personal will answer your calls quickly and action your request promptly and efficiently.
"In almost 30% of cases we can get you back up and running within 4 minutes of the initial telephone call for service"
Software Support Analysts
If you have a software issue, your call is routed through to a dedicated group of remote software support analysts.
"We usually solve around 75% of our software calls remotely, enabling you to get back up and running as soon as possible"
On-line assistance
Using our easy to use web-site you can order toner or log a service call on line in your own time.
Account reviews
Our account managers aim to visit your product/office at least once per year to offer additional training, resolve any outstanding issues, and to see if we can improve your business in any way.
Smart e-solutions
This feature is the future for office product management (planned 2009) Our products will actual order toner, and request service calls themselves via e-mails to our Welcome Centre. No more will you attempt to use a product only to find left with a problem by the previous user.